Refund policy
Condition Guaranteed
Every piece at Viridian Eclection is examined, photographed, and described by hand before it is listed. Age, wear, repair, and restoration are disclosed in the listing. Condition Guaranteed means one thing precisely: the piece leaves us in the condition shown and described. It is not a warranty that an antique is flawless. These are objects with decades or centuries of use behind them, and that history is part of what you are buying.
All Sales Are Final
Our inventory is One of a Kind — 1 Available. Every piece is sold as described, and all sales are final. We do not accept returns or exchanges for change of mind, for fit or scale, for colour, or for age-related wear that was disclosed in the listing.
Cancellations
You can cancel your own order from your order confirmation within fifteen (15) minutes of purchase. After that, contact us at support@viridianeclection.com and we will cancel and refund in full at any point before the piece ships or is collected. Once a piece has shipped, the terms below apply.
If a Piece Is Not as Described
The single exception to final sale is a piece that arrives materially different from its listing — a misstated maker or era, incorrect dimensions, or damage or repair that was not disclosed.
To make a claim under Condition Guaranteed, contact us within three (3) calendar days of delivery or pickup at support@viridianeclection.com or (775) 541-8602, with photographs showing the discrepancy alongside the listing description.
Where we accept a claim, you choose one of two remedies:
- A price adjustment. You keep the piece and we refund an agreed portion of the purchase price. For furniture and large objects this is almost always the better outcome, and it is the remedy we will usually propose.
- A full refund of the item price on return. The piece must reach us within fourteen (14) calendar days, in its original packing and in the condition in which it was delivered.
Return transport is arranged and paid for by the buyer in every case. Viridian Eclection does not pay return freight, return parcel postage, or return crating under any circumstance. Original outbound shipping charges are not refunded. We will tell you who we use and what it should cost, but the arrangement and the expense are yours.
Refunds are issued to the original payment method within five business days — of the agreement, in the case of a price adjustment, or of the piece arriving back with us, in the case of a return.
If you have any question about a piece — additional photographs, measurements, or a closer look at a specific detail — inquire before you buy. We answer within one business day, and we would rather answer twenty questions than have a piece arrive that is not right for you.
Damage in Transit
Pieces are packed in professional-grade foam, crating, and fragile handling labels, and each is photographed and filmed immediately before dispatch. If a piece arrives damaged:
- Photograph the packaging and the damage before unpacking further, and note the damage with the carrier at delivery where possible.
- Notify us within 48 hours of delivery at support@viridianeclection.com.
- Retain all original packaging until the claim is resolved. Carriers require it.
We file and manage the carrier claim on your behalf using our pre-shipment documentation, and we keep you informed at each stage. Where a claim is paid, we pass the settlement to you in full. Where a carrier denies a claim because packaging was discarded or the damage was reported outside the carrier's window, we are unable to issue a refund.
Local Pickup
Pieces bought for local pickup are held for thirty (30) days from the date of purchase. Inspect the piece at pickup; responsibility passes to you once it leaves The Eclection. If you need longer than thirty days, tell us and we will arrange it.
Contact
Viridian Eclection, Inc., a Nevada corporation
The Morris Hotel Building
400 East Fourth Street
Reno, Nevada 89512
(775) 541-8602
support@viridianeclection.com
We respond within one business day.