Shipping policy
Where We Ship
Viridian Eclection ships to all fifty United States. We do not currently ship internationally. For a piece destined outside the United States, contact us before purchase and we will tell you honestly whether it can be done well.
What You Pay
The shipping cost shown at checkout is the final shipping cost. We do not add surcharges, handling fees, crating fees, or fuel adjustments after an order is placed. There are no fees of any kind beyond the item price, the shipping shown, and applicable Nevada sales tax.
Parcel Shipping
Smaller pieces — ceramics, glass, lighting, art, textiles, and objects — ship by standard parcel carrier. Rates are calculated at checkout by weight and destination and are charged in full at that point. Most parcel orders leave us within three to five business days and arrive within three to seven business days of dispatch.
Furniture, Freight, and Oversized Pieces
Large furniture and fragile oversized pieces cannot be priced accurately by an automated rate, so we price them by hand — before you pay, not after.
- Use Inquire About This Piece on the listing, or contact us directly, and tell us the delivery address.
- We return a written quote covering crating, freight, and any delivery service you select, normally within one business day.
- Once you accept that quote in writing, we invoice the piece and the agreed shipping together. That figure is final.
- If an oversized piece is purchased through standard checkout and freight is required, we contact you with a quote before the piece ships. If you do not wish to proceed at that figure, the order is cancelled and refunded in full. We will not charge you more than you agreed to pay.
Freight transit typically runs seven to twenty-one business days depending on distance and service, and freight carriers schedule a delivery appointment with you directly.
Delivery Services
For freight shipments you may select from:
- Curbside — the carrier delivers to the curb or driveway. Moving the piece from there is your responsibility.
- Threshold — the carrier brings the piece inside the first doorway.
- White glove — the carrier places the piece in the room of your choice, unpacks it, and removes the packing materials.
Stair carries, elevator access, and long carries are quoted with the shipment where you tell us they apply. Tell us about them up front and there will be no surprise.
Local Delivery and Pickup
We deliver within the Reno, Sparks, and Tahoe area ourselves, by arrangement, at a flat rate quoted with your order. Pickup from The Morris Hotel Building is free and by appointment. Bring help and a vehicle sized for the piece.
How We Pack
Everything leaves here in professional-grade foam, crating, and fragile handling labels, built to the piece rather than to a box size. Marble, glass, and veneered surfaces are crated. Each piece is photographed and filmed immediately before dispatch, and that documentation is kept on file to support any carrier claim.
If Something Arrives Damaged
Photograph the packaging and the damage before unpacking further, note the damage with the carrier at delivery where possible, and notify us within 48 hours at support@viridianeclection.com. Retain all original packaging. We file and manage the carrier claim on your behalf. Full terms are in our Refund Policy.
Return Transport
In the limited circumstances where a return is accepted under our Refund Policy, return transport is arranged and paid for by the buyer. Viridian Eclection does not pay return freight, return parcel postage, or return crating under any circumstance.
Contact
Viridian Eclection, Inc., a Nevada corporation
The Morris Hotel Building
400 East Fourth Street
Reno, Nevada 89512
(775) 541-8602
support@viridianeclection.com
We respond within one business day.